Items "sold out" = suppliers are out of stock. I would like to get these back in but need to wait until suppliers have stock. Please be patient as there is a high supply/demand issue which is out of my control. I am doing the best that I can. Thank you for your support so far.

FAQ's About Your Candle

What is the difference between Soy and Paraffin wax?

SOY wax is made from the oil of soybeans and is a renewable resource. It is non toxic, all natural, burns cleaner & longer!

PARAFFIN wax is derived from petroleum. It emits harmful vapours & produces carcinogens. It does not burn completely clean and emits black soot.

 What is scent throw?

Scent throw happens when you burn a candle after 10 minutes or so and you experience 'sensory overload'. This means our brains have had enough of that one particular smell and switch the brain off so we no longer smell it. It is a protection mechanism and one that most of us are glad of (my home particularly smells of many scents when making candles) - I usually cannot smell it, but when customers come in they always comment on how 'nice' my house smells! If you can no longer smell the candle it does not mean the scent has disappeared, it is more likely that your brain has had enough. Leave the room for 10 minutes or so, clear your nostrils and go back in, you will then notice the smell.

 What is frosting or crystallisation?

This is described as the white coating that appears on soy candles.

Frosting is a perfectly natural effect of using soy wax and is unique to vegetable waxes. It is the natural wax re crystallising and trying to return to its natural state.

All soy waxes frost and is a sign that you are using 100% natural soy wax. Some soy waxes have additives to stop this frosting, however if you want a 100% natural product then expect frosting! I do not use any additives in my wax.

Frosting does not affect the performance of your candle & is something that you shouldn't stress over!

 Why is my candle leaving wax on the sides of the container as it burns?

This generally occurs when the candle hasn’t formed a “pool” of melted wax. “Tunnelling” may occur if the candle is lit and then extinguished before the pool of melted wax has formed.

Try to burn your candle for a minimum of 2-3hrs to ensure a sufficient wax pool is created.

 After burning, my wick has a “mushroom” type head on it, is this normal?

A “mushroom” type head that forms on a burning wick builds up after a while. Leftover mushroom tops from a previous burn often spark when first lit so it’s imperative that you TRIM your WICK!!

Usually if a mushrooming type of wick is used, there is a greater benefit such as a slower burning candle. There is nothing wrong with the wick; it might just look a bit strange! Please remember to trim your wick.

 My candle has been burning for several hours & I can see smoke coming from the wick. Why is that?

This means that the candle has been burning for too long. You should extinguish the candle, allow it to cool, and trim the wick to 4-6mm. If your wick is already trimmed to 4-6mm check to make sure that your candle is not in a draft area or near air con vents etc

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